Book Chapters

In the Beginning

1) Twelve Commandments for Good Supervisors

Your Skills

2) Honesty

3) Humility

4) Accountability

5) Courtesy

At the Staring Line

6) First Day

7) Transition

8) Respect History

9) Expectations

10) Next Best Qualified

11) Veterans

Your Style

12) Problem Solutions

13) Consensus or Conviction

14) Delegation

15) Getting Out of the Way

16) Negotiating

17) Command and Control

18) Anger Management

Mechanics

19)  OTime

20) Chain of Command

21) Time Management

22) Task Management

23) Meetings

24) Take a Walk

25) Diary

26) Your Office

27) Interviews

28) Disciplinary Action

29) Termination

Staff Dynamics

30) Relationships

31) Relationships II

32) Defining Moments

33) Conflict Resolution

34) Grief Management

Staff Development

35) Upward Mobility for Staff

36) To Read

Communication

37) Information Dissemination

38) Speech Making

39) Maxims

Stepping Back

40) Big Picture

Measuring

41) Staff Appraisals

42) Measuring Your Performance

43) Example 360

44) Sharing the Good News

45) Rewards

Leadership

46) Leadership

47) Lead by Example

48) Supervision, Management, and Leadership

The Rules

49) Employee Rights

50) Federal Rules

51) Gender, Age, Martial Status

The End

52) The End Game